At Pashmhand, we are committed to delivering your order of exquisite pashmina shawls, pherans, stoles, and jackets with the utmost care and efficiency. Our goal is to provide a seamless and delightful shopping experience. Below is an overview of our shipping policy:
1. Processing Time:
Orders are typically processed within 1-2 business days. Please note that orders placed on weekends or holidays will be processed on the next business day.
2. Shipping Charges:
Domestic Shipping: Free shipping is available on all orders within India.
International Shipping: Shipping charges for international orders vary based on destination and order weight. The shipping cost will be calculated at checkout.
3. Delivery Time:
Domestic Delivery: Typically within 5-7 business days, depending on the location.
International Delivery: International shipping typically takes 7-14 business days, depending on the country and customs clearance process. Delivery times may vary.
4. Packaging:
We ensure that all products are securely packed to avoid any damage during transit. Your order will be carefully wrapped to protect the delicate fabrics and materials.
5. Track Your Order:
Once your order has been dispatched, you will receive a tracking number via email. You can track your order directly through the carrier’s website for real-time updates.
6. Customs & Duties:
For international orders, customs duties and taxes may be applicable, depending on the country of delivery. These charges are the responsibility of the customer.
7. Undeliverable Orders:
If an order cannot be delivered due to an incorrect address or any other reason, the customer will be notified. Additional shipping charges may apply for reshipment.
8. Order Issues:
If you encounter any issues with shipping, such as a delayed delivery or damaged items, please reach out to our customer service team immediately. We will address any concerns promptly.
Thank you for shopping with Pashmhand. We strive to make every purchase an enjoyable experience and appreciate your trust in us.